Cancellation information

Cancellation policy for one-to-one appointments.

N.B. All prices include a non-refundable booking fee, between £1 and £2 depending on the price of the appointment you booked.

Cancellations by 4 p.m. the day before your appointment – 100% refund (- booking fee), after 4 pm the day before until 10 am on the day of your appointment 30% refund.
After 10 am on the day of your appointment – no refund.

Cancellation policy for group class courses.

No refunds are available as I have the drop-in option, if you booked this by mistake please let me know and I can transfer your booking to a drop-in class. There will be a non-refundable booking fee changed.

Fees are valid for the course you’re enrolled on. No transfers or exchanges are available unless you can attend a different class in the same week. This is dependent on space being available.

Cancellation policy for drop-in classes.
A full refund (- £1 booking fee) or exchange up to 24 hours before the class. After which no refund or exchange is available.

Cancellation policy for retreat days / half-day  bookings.

A full refund (minus your booking fee of £1.50) is available 48 hours before or a 50% refund 24hrs before, after which no refund or exchange is available.

N.B. All prices include a non-refundable booking fee.

Terms and Conditions

Last updated: July 28, 2023

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by Dial Down Your Pain (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Dial Down Your Pain.

Dial Down Your Pain has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Dial Down Your Pain shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Skip to content